February 22, 2017
Sourabh Kothari
Sourabh is the Director of Merchant Advocacy at Signifyd, where he brings over 18 years of experience defining, designing and delivering content through stories, events and video.

Signifyd ranked #29 in America’s Top Company Cultures

Signifyd is thrilled to be listed in Entrepreneur’s Top Company Cultures for 2017 in the medium-sized company category. This is our second year being recognized for our unique culture built on transparency, autonomy and innovation. Last year we were ranked the #7 Best Place to Work in the Bay Area by the San Francisco Business Times and the Silicon Valley Business Journal.

Entrepreneur’s Top Company Cultures recognizes businesses that have successfully instilled a high-performance culture in their workplace. For their medium-sized company category (companies with 50-100 employees), the industries ranged from technology to real estate and everything in between.  All 50 companies were scored in 10 core categories — collaboration, innovation, agility, communication, support, wellness, mission and value alignment, work environment, responsibility and performance focus — on a scale of zero to 100.

As the world’s largest provider of Guaranteed Fraud Protection, Signifyd is one of only a handful of companies that provide real-time machine learning backed by a financial guarantee. Since Signifyd eliminates fraud losses for more than 5,000 ecommerce merchants most newcomers assume the need for accuracy and scalability stem from rigid team structures and risk aversion. However, our founders Rajesh Ramanand and Michael Liberty have built a culture that trusts employees to take chances. We believe innovation comes from the proper management of risk, not an aversion to it, and thus we’re encouraged to fail fast and fail often. The earlier we make our mistakes the faster we’ll learn and the stronger our output will be as a team.

In addition to trust, most employees at Signifyd thrive on collaboration as there are no formal boundaries between departments and employees can form teams for specific projects however they choose. Given our flat management style, critical decisions can be run by senior management rather quickly allowing teams to pivot and produce results quickly. All employees are driven by a common goal to help protect our ecommerce merchants from fraud so they can continue growing their business and better serving their customers.

Earlier this year Signifyd was recognized by Finance Monthly as the Fraud Innovation Firm of the Year and last year Forbes recognized us as on the of 50 most innovative companies in Fintech. We believe our culture drives our success and we’re excited to continue our mission of making fraud-free ecommerce available to merchants everywhere.

 

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Signifyd’s Reimbursement Policy

What’s Covered

We cover chargebacks connected with fraud or unauthorized charges, often due to:

  • Stolen account information (account takeover)

  • Stolen financial information

What’s Not Covered

We do not cover chargebacks due to errors made by the merchant, card processor, or shipper, like:

  • Item not received, not as described, or defective/broken

  • Refund not processed

  • Duplicate charges

As long as the chargeback meets the above criteria, we'll cover it and reimburse the full chargeback amount, plus any associated fees.

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