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By Mike Cassidy Given that Marc Lore works for one of the biggest companies in the world, his advice for those crowded into a meeting hall at Shop.org sounded a little strange: act like a small, nimble company no matter how large and unweildly you might become. Lore was speaking during a session called “Act Like a Startup no Matter Your Size,” a message that…Read More
By Mike Cassidy Like any big trade show, the annual celebration of digital retail that is Shop.org is a chance for industry professionals to scout out the competition, learn new ways of doing business, size up possible partners and vendors and do a little networking should the need for a new job arise. But the gathering of the ecommerce tribe is also an opportunity to pause and…Read More
By Mike Cassidy Guillaume Racine seems perfectly sane in every respect. But you could understand if the typical online retailer would start to have doubts when Racine begins talking about how returned orders present tremendous opportunity for ecommerce businesses. After all, as we noted earlier, the cost of returns is a major challenge for retailers facing thin margins and counting every sale as a small…Read More
By Mike Cassidy Fighting ecommerce fraud can be a lonely game. When everything goes right and chargebacks are few and far between, you’re just doing your job. If things go wrong and fraudulent orders increase, well then there is a problem. And it’s your problem. So, it’s nice, now and then, for fraud fighters to gather together, trade best practices, maybe a horror story or…Read More
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There are few corners of life — and certainly few corners of ecommerce life — that have not been upended by Amazon and it’s omnipresence. For those running retail supply chains, the rise of Amazon means that, more than ever, a shipment’s final destination isn’t a store’s back dock, but a customer’s front door. It’s a big change and a big challenge. And if retailers…Read More
The truth is you can’t go through a day without hearing another twist on the wonders of artificial intelligence and machine learning in the world of ecommerce. AI is B-I-G — whether it’s self-driving cars, playing Go, diagnosing disease or writing news stories. In fact, the machine learning and AI buzz around ecommerce has been so pervasive for so long that it sometimes feels like…Read More
The numbers that tell the story of Equifax’s data breach are beyond stunning, but the nauseating truth is that the figures tell only the beginning of the story: As many as 143 million Americans’ Social Security numbers, birth dates and home addresses stolen, according to the company. Nearly 210,000 credit card numbers snatched by hackers who now possess the crown jewels of ecommerce fraud. And…Read More
by Mike Cassidy Noam Naveh learned the anti-online-fraud game from the ground up, starting as a guy who manually reviewed suspicious online orders before becoming one of the foremost experts in deploying automated systems to foil digital fraudsters. Along the way, Naveh was the lead analyst for Fraud Sciences, a Tel Aviv-based firm that was acquired by PayPal in 2008. Naveh spent four years with…Read More
by Mike Cassidy Online fraud fighter Noam Naveh had a succinct message for the group of ecommerce and payment security professionals who gathered for Signifyd’s first meetup to share and discuss fraud-prevention techniques: Debating whether humans or machines are better suited to ecommerce fraud protection is counterproductive when it comes to foiling fraudsters who seek to rip-off retailers. Instead, Naveh told the crowd at Signifyd’s…Read More
By Mike Cassidy There is a reason that international markets remain a vast untapped opportunity for U.S.-based ecommerce merchants to increase sales: Selling internationally is really, really hard. Probably not what you wanted to hear. But wait, as they say, there’s more. When it comes to selling globally, you don’t have to go it alone. In fact, the work behind expanding into international markets has…Read More