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In the ecommerce battle to keep up with Amazon, humans are still integral to providing the kind of customer experience that consumers expect from the time they browse a retailer’s website until well after their package is delivered.Read More
Returns crush profit margins and disrupt the smooth operation of fulfillment and delivery. They are a tangible reminder that something simply did not go right. But there are signs at NRF that retailers are taking a new approach.Read More
Retailers are arriving at the National Retail Federation’s annual convention with an unusual spring in their steps. Despite the buzz of the “Retail Apocalypse,” there has been plenty of good news recently. And the explosion of retail tech could provide a bright future for those who play it smart.Read More
Ecommerce is awash in data, but as the big data era grinds on, retailers are becoming much smarter about how they use it. Advances in data analytics and artificial intelligence have online merchants expanding the deployment of data. In this video, Banter Founder Joe Beninato talks about how to use ecommerce’s back-end data to inform the way products are presented to customers.Read More
Merchants who sell marijuana paraphernalia online are likely to see a surge in orders now that California has legalized recreational pot. Increased orders are good, but they also call for increased vigilance in a retail sector that has seen a recent increase in fraud, according to Signifyd data.Read More
You can barely stop shaking your head over the tremendous size of one data breach before another eclipses it. Are you ready? Unfortunately, it seems like it’s a matter of when, not if. We have some recommendations from Experian and Digital Shadows to get you ready.Read More