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Better Ecommerce January 14, 2013

Operational excellence: top 3 advice on getting to 1 minute reviews

One of the most flexible ways to deal with fraud trends and changing behaviors is your fraud operations team, reviewing cases and changing rules as needed to deal with emerging issues. However, while highly flexible, this is often a high maintenance option costing the company a lot of money. An average review in the industry takes 5-10 minutes, over multiple systems, and false positive numbers range between 20-80%.With over 27% of orders being manually reviewed at most retailers, this is a major cost center that often has a hard time justifying itself and any further investment. On the other hand, every penny saved goes to the bottom line.

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Better Ecommerce January 8, 2013

Top 5 reasons you should care about agent tools and training

When you manage a fraud prevention operation, your day to day looks like a constant war. There’s always something happening: a new fraud ring, an uptick in losses, manpower assignment and management looking for numbers and analysis. Coupled with attrition and how straightforward the review work is, it’s hard to justify investment in agent training and tools – there’s always something better to tend to. What are the top 5 reasons for you to look into tools and training despite this?

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News & Media December 17, 2012

Javelin Research: 2012 Identity Fraud Industry Report Released

An excellent research report from the team at Javelin Research showing that Social Media and Mobile are forming the new fraud frontier.

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Fraud November 22, 2011

Black Friday Special: Fraud Bargains

Black Friday is quickly approaching. To celebrate, we decided to give you an inside look at some of the hottest deals in the fraud world. The social networking era, with its increased availability of information, has made the criminals’ job simpler and provided new sources of revenue. Marketplaces that used to sell stolen credit card numbers have expanded to include personal profiles, login credentials for email and social networking accounts.

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Fraud November 8, 2011

Social Storytelling (Part 2)

The fake friend request. If you spend any substantial amount of time on Facebook, you’ve likely received one. I currently have seven such fake requests in my inbox, and each is a unique Social Story. In part 1 of this post, we talked about how fraudsters use engaging stories to gain the trust of their targets. Jargon, shared traits, references to mutual acquaintances are all effective ways to deceive. In this post, we’ll see some examples of fake Social Stories.

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Fraud October 19, 2011

Social Storytelling (Part 1)

All good storytellers, whether their story is fact or fiction, have one trait in common – they pay attention to the details. Details are what engage the audience. They make the story vivid and believable. And if the storyteller is really talented, he shares just the right details, the ones that the audience can relate to (and the ones they won’t question).

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Better Ecommerce August 22, 2011

Letting New Users In

Growing your community is probably one of the hardest things to do. It doesn’t matter if you’re new or have been around for a while – attracting, retaining and engaging with good users who create quality interactions is a must if you want your community to thrive. The last thing you want when you’re in this situation is to have an imposed limitation on your ability to accept anyone who wants in. Obviously, this desire for user acquisition creates an opening to abusive users, specifically spammers and spam-bots. You don’t want to find yourself battling with hoards of the bad guys, either, and especially if you’ve been hit in the past you’re looking for a good preventive solution to this problem. So what have we found that publishers do to control new users?

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Fraud August 7, 2011

Fighting sock puppets – a cat and mouse game

The Urban Dictionary defines Sock Puppet as “An account made on an internet message board, by a person who already has an account, for the purpose of posting more-or-less anonymously.” If you manage or participate in a community you’re bound to see accounts that seem like sock puppets – they sign up one day and automatically start replying to discussions with knowledge that can only be based on long-term participation in the community – appearing to be new while channeling veteran participants’ opinions.

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Better Ecommerce July 31, 2011

The vicious cycle of reputation systems

One of the interesting things we noticed when we started looking at social interaction abuse was how reputation systems were built and evolved. A need for some kind of reputation score usually appears when your site becomes popular and you want to help users find quality content and interesting users quicker; but some destinations (such as marketplaces) use them to actually facilitate interaction. Either way, very soon it becomes
very lucrative to be ranked high – whether it brings you more sales, better SEO or just respect and a sense of self fulfillment.

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Better Ecommerce July 20, 2011

What is your TTA?

Imitation is the sincerest form of flattery, the idiom says. In online communities, sometimes there’s even a more sincere form of flattery – users trying to abuse your site and the content in it. You discover abuse cases when you start to attract more users, have more content and appear higher in search results – but that’s also when abusive content and behavior can kill your momentum. Exactly at that point where even your best users start to complain that “things are not as they used to be”, you want to be able to maintain quality and stop sockpuppets, scammers and social media “experts” who mess with your reputation score.

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