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Welcome back to part 7 of our series, “The top 10 phrases in the fraud industry (and what they really mean!)”. Today we are tackling a big one that predates the Internet. We are talking about reshipping fraud. Reshipping fraud has many names, such as delivery address fraud and fake address fraud. Reshipping fraud works directly hand in hand with identity theft.Read More
An order comes in, everything checks out except one detail, there is a billing and shipping mismatch. Quick, what do you do? Do you call the customer to verify the shipping address? Do you do a Google search on the customer and/or the address? Or like far too many businesses we here at Signifyd have spoken to, does your business simply cancel the order to prevent fraud out of fear and leave money on the table?Read More
Credit card numbers. Those 4×4 groupings of numbers that every consumer enters into a website checkout to make a purchase. They appear to be random, right? Wrong. Those numbers on every credit and debit card issued in America is in fact a highly organized and regulated set of identifiers unique to every card. Today we are going to talk about BIN checks.Read More
In our first post we discussed what a chargeback is, and what the chargeback process looks like. In the second post we discussed the legality of a chargeback and what to look for in chargebacks. Now we are getting to the sweet spot for merchants, how to avoid chargebacks as well as those pesky chargeback fees!Read More
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Last post we learned about what exactly is a chargeback versus a refund and what is a regular chargeback procedure. Today we are going to dive a little deeper into chargebacks, discussing their legality, the industry average for chargebacks and differences and similarities of chargeback orders.Read More
“Can I get a refund?” – A question that no retailer wants to hear, the automatic guarantee of a refund by a merchant has become ingrained into 21st century America. From expensive jewelry to small ticket items, purchased in person or over the web, the ability to return goods to merchants in exchange for a customers money back goes almost unquestioned. But many merchants do not wish to offer refunds over frustrations of the costs involved. When a customer cannot obtain a refund directly from a merchant, they begin the process called a chargeback. In a perfect business world there would be no refunds, no chargebacks. But we are inhabitants of an imperfect world working in an imperfect marketplace, and chargebacks happen all the time. Why they happen, how they happen and what to do about it is going to be covered in this three part series.Read More
We have all stumbled across that email name which has given us pause. Aside from possibly preventing individuals from getting a job, there are several serious issues that come with a non standard email name. While a typical email account might consist of email@example.com, firstname.lastname@example.org or email@example.com, an email account such as firstname.lastname@example.org or email@example.com immediately raises questions of legitimacy. While there are a few common creative tweaks to an email, such as putting a birth year or a number at the end such as Johndoe01 or johndoe1978, a randomly inserted group of numbers is highly irregular. Some might dismiss the email names as purely uncreative thinking or laziness at the time of naming, but often the answer is more insidious with potentially fraudulent results for companies as they add customers.Read More
It seems to happen so often these days that unless we are personally affected we don’t even blink an eye. Company wide data breaches happen when hackers steal personal customer information, and the disaster can alienate customers in the best of circumstances and destroy a company in the worst. Most of us have heard of the larger profile breaches, making nationwide news with each occurrence. But for a small business working hard to gain valuable customers one by one, the loss of customer information to online thieves can be devastating. A recent infographic by Bank of America, outlines the increase in attacks against small businesses.Read More
Today Signifyd and Indaba Group are announcing a strategic partnership. Both companies are Magento partners whose ecommerce platform serves more than 150,000 merchants World Wide.Read More