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Scott Langdoc, of Boston Retail Partners, understands how daunting building a genuine omnichannel strategy can be for merchants. But retailers don’t have to go it alone. There is a vast ecosystem of retail technology partners who can tackle specific challenges. Retailers just need to embrace the idea of turning to them for help. And then they need to figure out how to select the right ones.Read More
One thing every online merchant learns pretty quickly is that a successful e-commerce operation relies on a network of partners to perform the digital ballet of presenting products, taking payment, filling orders and getting the goods to customers as quickly as possible — all while ensuring that no one is taking advantage of them. At the center of the action, from a business standpoint, are…Read More
Evolving technology requires evolving thinking for online merchants when it comes to false positives — or orders mistakenly declined for fear of fraud. The goal of modern fraud protection isn’t to eliminate all fraudulent orders, but rather to become better at differentiating between fraudulent and legitimate orders.Read More
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Many Valentine’s Day online orders are laden with red flags: first-time customers, high-value items, mismatched addresses. How can merchants keep up with the spike in orders and their increasing complexity. An innovative fraud protection model could be the answer.Read More
The gap between consumer expectations and retailers’ performance when it comes to buy-online-pickup-in-store, presents multichannel merchants with a vast opportunity to up their game and capture market share. Dean Frew, of the SML Group, has advice on how to do that.Read More
Artificial Intelligence inspires passions among those who decry the loss of the human touch. In turns out, the beauty of artificial intelligence is not that it takes the human out of the picture; it’s that it allows the humans who are in the picture to tackle higher-level problems.Read More