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Complete Chargeback Protection — Chargeback Coverage Policy

Last updated: July 8, 2019

Eligible Chargeback Reason Codes

As part of Signifyd’s Guaranteed Payments, Signifyd pays back chargebacks received on guaranteed orders when a Shopify dispute is reported with any of the following reasons, as specified below.

Eligible Reason Codes and Categories

  • Credit not processed
  • Duplicate
  • General
  • Fraudulent
  • Product unacceptable
  • Product not received
  • Subscription canceled
  • Unrecognized

It is required that Shopify access is shared with Signifyd to be covered for all chargebacks. Create a Shopify staff account with limited permissions for chargebacks@signifyd.com.

Sharing Shopify Access

See Shopify’s “Adding and removing staff accounts” page for instructions:

  1. From your Shopify admin page, go to Settings > Account.
  2. In the Staff accounts section of Accounts and permissions, click Add staff account.
  3. Enter the following:
    • First Name: Signifyd
    • Last Name: Chargebacks
    • Email: chargebacks@signifyd.com
  4. Uncheck the box labeled “This staff account will have full permissions.
  5. Check the following boxes: Orders (Export orders), Reports, and Settings. Uncheck everything else.
    Shopify - Customize Permissions
  6. Click Send Invite.