FAQs

Answers to the most common questions about the Signifyd platform.

What is TLS 1.0 and how does it affect me?

Transport Layer Security (TLS) is an encryption protocol used to secure communications over the internet. TLS applies to all connections to Signifyd. The most recent version of the TLS protocol is TLS 1.2.

On July 2nd, 2018, Signifyd will remove support for TLS version 1.0 to better protect the data of anyone sending or retrieving data from Signifyd. While this change does not affect the majority of Signifyd merchants, a very small percentage may be impacted if your browser and or e-commerce platform is not updated.

To avoid impact we recommend you take the following actions as a safety precaution.

Check the TLS version of your web browser

If your browser does not support TLS 1.1 or above by July 2nd, 2018, you will see a connection error when you visit the Signifyd Console. To access the Signifyd console you should upgrade to one of the compatible browser versions listed below.

  • Chrome 25 and above
  • Firefox 27 and above
  • IE 11 and above
  • Safari 7 and above
  • Edge – all versions

You can check your browser TLS version by running an SSL Labs SSL Test here. The supported TLS version will be listed in the Protocol Support section of the page.

Check the TLS version of your e-commerce platform

If you are using the Signifyd Shopify or BigCommerce app no action is required, these platforms are using TLS 1.2 and will be unaffected.

This section only applies to merchant’s using the Signifyd API, Magento (1 and 2) extension, or Salesforce Commerce Cloud integration

In order to check your API clients, please consult your programming language and operating system documentation to determine whether there’s support for TLS 1.1 or 1.2. Below is a list of some common languages, versions, and libraries that will be affected:

  • Python 2.7.8 and earlier
  • Java 6 or 7, does not support TLS 1.0 by default
  • .NET 4.6 and earlier, does not support TLS 1.0 by default

If you have any questions, please contact our support team.