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Answers to the most common questions about the Signifyd platform.

How do I protect myself from package rerouting?

We have seen orders to legitimate delivery addresses being rerouted to a different address after Guarantee. This is a common scheme by fraudsters requesting that the merchandise be shipped to one address then changing it to another while the merchandise is in transit.

Guarantee decisions are made using the information passed from the merchant to Signifyd. If order information is altered, such as the ship-to/delivery address, from what Signifyd guaranteed, this disqualifies the order from reimbursement should a chargeback occur.

To protect yourself, make sure that your shipping company only delivers to the original shipping address and provides you with a proof of delivery. Also make sure that package rerouting is disabled on your merchant account.

Have more questions? Contact us via our support portal.