FAQs

Answers to the most common questions about the Signifyd platform.

Can I upload old transactions to Signifyd?

Signifyd accepts transactions through Shopify, Magento, Bigcommerce and the Signifyd API. The matrix below describes how Signifyd handles old transactions and transactions pulled during the installation-integration process on each platform.

When our plugins are installed, we try to upload some older orders to show you how our service works. However, we don’t pull all older orders. Orders are randomly chosen.

Platform Description
Shopify No, you cannot upload old transactions to Signifyd via the Shopify plugin. However, Signifyd automatically pulls a minimum of 10 and a maximum of 50 transactions as far back as 30 days when you install the plugin.

Note that we don’t fully score orders older than 5 days.

Magento No, you cannot upload old transactions to Signifyd via the Magento extension nor are transactions pulled when you install the plugin. Only transactions received after the install will be sent.
Bigcommerce No, you cannot upload old transactions to Signifyd via the Bigcommerce plugin. However, Signifyd automatically pulls a maximum of 10 of the most recent transactions, if there are any in the last 30 days, when you install the plugin.
API Yes, you can upload old transactions to Signifyd via the API. Transactions older than 7 days are considered to be test transactions.

Have more questions? Contact us via our support portal.