FAQs

Answers to the most common questions about the Signifyd platform.

How many times can an order be submitted for Guarantee?

Orders may be submitted for Guarantee up to two times as described below.

  • The first Guarantee submission must be made 7 days from the order date.
  • Resubmissions must be made 14 days from the order date.

Select Plan Customers

  • Guarantee orders are submitted manually by clicking the Guaranteed Payment button in your Signifyd dashboard.
  • Guarantee orders are resubmitted manually via the Re-Submit Guarantee Request button.

Complete Plan Customers

  • Guarantee orders are submitted automatically as soon as the order is sent to your Signifyd dashboard.
  • Guarantee orders are resubmitted manually via the Re-Submit Guarantee Request button.

Submitting Orders for Guarantee

Have more questions? Contact us via our support portal.