FAQs

Answers to the most common questions about the Signifyd platform.

How do I share my cases with other people in my company?

Teams are how cases can be shared with others in the Signifyd app. Every case in Signifyd is assigned to a team. If you have cases in your account, then you already have a team. You just need to find it and add members to it share the cases.

You can find your teams by navigating to Teams under the Settings in your account.

How do I add a team member?

  1. Log into your Signifyd Console.
  2. At the top right corner click on your username and from the drop down menu click on Settings.
  3. Click on the Teams tab.
  4. Under Members input the desired e-mail and click the "Add Member" button.
  5. A confirmation e-mail will be sent to the desired e-mail with an auto generated password.
  6. Log in using the new e-mail and auto generated password.
  7. At the top right corner click on your username and from the drop down menu click on Settings.
  8. In your general tab create a password of your own.

How do I add a new team?

  1. SelectTeams on the Left.1teamspage_300
  2. Select the Add New button at the page top.2addnew_301
  3. Enter a team name into the Team field then select the Green check box to save it.3createname-1_302
  4. Your new team's name will instantly display.3createname-1_303
  5. To find all of your teams select the Team drop down menu at the top Right.5teamdropdown-1_304

Have more questions? Contact us via our support portal.