Product Manual

Your one-stop shop for the details of everything related to our solution.

Contents

Product Manual

If you need to get into the nitty-gritty of Signifyd, you’ve come to the right place.

Our manual is split up into multiple sections:

  • Case console explains how to navigate and review orders via our case console
  • App specific sections showing how to install and use our native apps for various e-commerce platforms
  • API for pointers on how to leverage our service via API

We encourage you to click through each section and explore the chapters within.

Still have questions? Please reach out to our support team and we’d be happy to help.




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Signifyd’s Reimbursement Policy

What’s Covered

We cover chargebacks connected with fraud or unauthorized charges, often due to:

  • Stolen account information (account takeover)

  • Stolen financial information

What’s Not Covered

We do not cover chargebacks due to errors made by the merchant, card processor, or shipper, like:

  • Item not received, not as described, or defective/broken

  • Refund not processed

  • Duplicate charges

As long as the chargeback meets the above criteria, we'll cover it and reimburse the full chargeback amount, plus any associated fees.

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