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Product Manual

Your one-stop shop for the details of everything related to our solution.

Case Console



The Case Queue stores all orders that come into Signifyd from merchants, in the form of an individual Case within the Signifyd Console. Use the Case Queue to select each case you want to review. Find the Case you want and click on it in the Case Queue to investigate that order. Read More »


Risk Indicators

Each case in the Signifyd Case Console provides a full analysis of the order, in three sections: Addresses, Device and Email. Color markers on the top of each section show at a glance the level of analyzed risk, and how much risk weight the information has in the overall risk of the order. Read More »


Payment Information

Payment information is an important data point for a case in the Signifyd Console. This data can include whether the order was online or over the phone, and what type of payment was made, e.g. PayPal, Credit Card or other source, and other helpful details about the payment. Note that Payment Information depends on the level of integration the merchant has with Signifyd. Read More »


User Roles

Owners, Admins and Members, each has an important role to play, and specific rights and capabilites, to help your team manage cases with Signifyd. You can also learn how to invite other team members to join your Signifyd account. Read More »


Guarantee Emails

To provide visibility into Signifyd's gaurantee decisions without having to access the console, members of your Signifyd team can subscribe to receive real-time email notifications. These notifications, covering both approved and declined guarantee decisions, are opt-in by default. Access is limited active users, and to decisions for the teams the user already has access to.
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Notes in the Case Console provide a way for merchants to record case information that helps them and their team understand and manage cases. Signifyd provides reasons for delines in Notes, and merchants also communicate with Signifyd using Notes when re-submitting cases. Read More »