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Product Manual

Your one-stop shop for the details of everything related to our solution.

Guarantee Emails

Members of your Signifyd team can subscribe to receive real-time email notifications whenever Signifyd makes a guarantee decision on an order. These notifications provide members of your team with visibility to Signifyd’s guarantee decision without needing to access the Signifyd console.

Email Types

Emails can be delivered whenever a key event occurs on your order within the Signifyd system. Currently, users can subscribe to receive an email when:

  • An order is guarantee approved
  • An order is guarantee declined

Note: re-reviews by Signifyd will result in a new guarantee decision, therefore, it will also trigger one of the email notifications above. No other events will trigger a guarantee email notification.

Fields

The email notifications contain a subset of information displayed in the Signifyd Case Console.

  • Order Id – the id of the order as referenced by the e-commerce platform
  • Order Date and Time – The exact date and time when the order was placed in your e-commerce store.
  • Products – A list of product names and product quantity purchased on the order
  • Order Amount – The total price of the order, including shipping and tax
  • Signifyd Case URL – The URL of the case in the Signifyd console

Approved Guarantee Email Example

Subject Line: Approved – #1275

From Name: Signifyd Notifications

From Email: no-reply@signifyd.com

Declined Guarantee Email Example

Subject Line: Declined – #1276

From Name: Signifyd Notifications

From Email: no-reply@signifyd.com

Adding New Users

By default, when a new user is added to your team all guarantee email notifications are disabled. The user can opt-in to receive guarantee emails from the notifications page in the console.

  1. Select the email type for the team you would like to receive a notification for.
  2. Select Update My Alerts.

Things to know

  • If the user account is disabled by the team admin, the user will stop receiving email notifications.
  • Users can only subscribe to receive email notifications for teams they already have access to.