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Signifyd’s financial guarantee protects online retailers in case of chargebacks allowing businesses to increase sales and open new markets while reducing risk.
We will review your order and tell you whether to ship it or not. We back our decisions with chargeback protection (through a 100% financial guarantee) so you can focus on growing your business with zero fraud liability.
We assume liability for the decision, guaranteeing a merchant the revenue from the order regardless of whether or not a chargeback is filed on the order. If a chargeback is filed on a decision we guaranteed, we’ll pay it.
Merchants can submit orders for Guarantee either automatically or manually, on demand.
If you believe we’ve made an error in our decision to decline an order, you have the option of resubmitting the order and we’ll review it again. Learn more about resubumitting guarantees.
If you receive a chargeback on an order that we Guarantee, you can submit your chargeback for reimbursement. Learn more about reimbursement.
Many merchants who utilize the SIGNIFYD Complete Plan will need to cancel guarantees within SIGNIFYD when orders on their end are cancelled, as they don’t wish to be charged for guarantees on those orders.
Merchants who wish to cancel specific orders for Guarantee must log into the SIGNIFYD dashboard to cancel their orders. Merchants are able to cancel orders for Guarantee by clicking on the Guarantee cancel icon in the SIGNIFYD dashboard.
The Cancel icon for Guarantee will only be visible after a guarantee decision has been made. Merchants are not able to re-submit orders for guarantee after they have cancelled. Merchants who accidentally cancel the wrong order for guarantee and need the order submitted for guarantee must contact firstname.lastname@example.org to reset the Guarantee status.
There are 6 Guarantee statutes in SIGNIFYD.
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We cover chargebacks connected with fraud or unauthorized charges, often due to:
Stolen account information (account takeover)
Stolen financial information
We do not cover chargebacks due to errors made by the merchant, card processor, or shipper, like:
Item not received, not as described, or defective/broken
Refund not processed
As long as the chargeback meets the above criteria, we'll cover it and reimburse the full chargeback amount, plus any associated fees.