Your one-stop shop for the details of everything related to our solution.
Signifyd’s Insights is a one-stop-shop to get a deeper view into your sales performance and fraud related data that will help you quickly identify the next best actions for your business.
You can now:
- Review sales and fraud trends and patterns for both domestic and cross-border traffic
- Analyze sales performance and risk levels by your best-selling products, card brand and order/cart size
- Review your fraud protection results from Signifyd and your fraud exposure compared to similar merchants
- Identify bad actors via the Top Offenders reports
- Easily access details on orders, claims and chargebacks submitted to Signifyd
Insights is available to Team admins and owners. If you need to grant access to a non-admin user or a new team member, please contact your client services manager.
Data update frequency
The data is refreshed every hour.
On all tabs, you’ll see three key filters that allow you to narrow down to data you are interested in. You can set the following filters as desired: date range, location by (whether location filters and displays should use the shipping or billing address) and location (country).
Insights: Reports Overview
The “Performance” tab holds high-level information on how your business is performing and how Signifyd is helping you manage your risk. The “Analytics” tab provides reports that allow you to drill down for deeper analysis of your order and chargeback data.
Review sales and fraud trends and patterns for both domestic and cross-border traffic
Under the Performance tab, in the “Your Business” section, you can view the “Sales Trends” chart that shows you monthly sales amounts for the past year as well as a comparison with the year prior to that. You can also use the toggle in the top right corner of the chart to toggle between order amounts or counts. Note that the date range filter doesn’t apply to this chart.
On the same page, the "Sales by Geography" map and table shows the breakdown of your sales amount and order counts by country. This is a quick way to identify your top markets.
To view your fraud trends, you can click on the “Fraud Protection” section under the Performance tab. In this section you can quickly see how Signifyd is helping you fight fraud and avoid chargebacks.
On the same page below, you can view a detailed breakdown of your order volume, time to fulfillment (median decision time) and claims that you filed to Signifyd. Below that, you can view Fraud by Geography map and tables that show the riskiest countries for your business.
Analyze sales performance and risk levels by your order/cart size, card brand and best-selling products
Under the Orders section in the Analytics tab, you can review sales and risk levels by cart size, card brand and for your top best selling products. Note that if you are not sending the card BIN to Signifyd along with your order, the card brand report will not display any card brands.
Review your fraud protection results from Signifyd and your fraud exposure compared to similar merchants
You can view your key fraud results from Signifyd such as your order approval rate, median time to receive a decision from Signifyd on an order and your chargeback rate under the Fraud Protection section of the Analytics tab. You can also see these key metrics for merchants similar to you so have added context to benchmark your fraud performance.
Identify bad actors via the Top Offenders reports
The Top Offenders section under the Analytics tab makes it easier for you to identify bad actors and provides detailed information related to their chargebacks and declined orders.
Easily access details on orders, claims and chargebacks submitted to Signifyd
Download orders and claims details as you do with the current Dashboard on the Signifyd console.