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Product Manual

Your one-stop shop for the details of everything related to our solution.

Signifyd Insights

Signifyd’s Insights is a one-stop-shop to get a deeper view into your sales performance and fraud related data that will help you quickly identify the next best actions for your business.

You can now:

  • Review sales and fraud trends and patterns for both domestic and cross-border traffic
  • Analyze sales performance and risk levels by your best-selling products, card brand and order/cart size
  • Review your fraud protection results from Signifyd and your fraud exposure compared to similar merchants
  • Identify bad actors via the Top Offenders reports
  • Easily access details on orders, claims and chargebacks submitted to Signifyd

Accessing Insights

Insights is available to Team admins and owners. If you need to grant access to a non-admin user or a new team member, please contact your client services manager.

Navigation - Insights
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Data update frequency

The data is refreshed every hour.

Report Filters

On all tabs, you’ll see three key filters that allow you to narrow down to data you are interested in. You can set the following filters as desired: date range, location by (whether location filters and displays should use the shipping or billing address) and location (country).

Insights: Reports Overview

The “Performance” tab holds high-level information on how your business is performing and how Signifyd is helping you manage your risk. The “Analytics” tab provides reports that allow you to drill down for deeper analysis of your order and chargeback data.

Performance tab - Insights

Analytics tab - Insights

Review sales and fraud trends and patterns for both domestic and cross-border traffic

Under the Performance tab, in the “Your Business” section, you can view the “Sales Trends” chart that shows you monthly sales amounts for the past year as well as a comparison with the year prior to that. You can also use the toggle in the top right corner of the chart to toggle between order amounts or counts. Note that the date range filter doesn’t apply to this chart.

Sales trends chart - Insights

On the same page, the "Sales by Geography" map and table shows the breakdown of your sales amount and order counts by country. This is a quick way to identify your top markets.

Sales by Geography map - Insights

To view your fraud trends, you can click on the “Fraud Protection” section under the Performance tab. In this section you can quickly see how Signifyd is helping you fight fraud and avoid chargebacks.

Performance > Fraud Protection - Insights

On the same page below, you can view a detailed breakdown of your order volume, time to fulfillment (median decision time) and claims that you filed to Signifyd. Below that, you can view Fraud by Geography map and tables that show the riskiest countries for your business.

Fraud by Geography - Insights

Analyze sales performance and risk levels by your order/cart size, card brand and best-selling products

Under the Orders section in the Analytics tab, you can review sales and risk levels by cart size, card brand and for your top best selling products. Note that if you are not sending the card BIN to Signifyd along with your order, the card brand report will not display any card brands.

Orders by Transaction Size - Insights

Orders by Card Brand - Insights

Orders by Product - Insights

Review your fraud protection results from Signifyd and your fraud exposure compared to similar merchants

You can view your key fraud results from Signifyd such as your order approval rate, median time to receive a decision from Signifyd on an order and your chargeback rate under the Fraud Protection section of the Analytics tab. You can also see these key metrics for merchants similar to you so have added context to benchmark your fraud performance.

Compare - Insights

Identify bad actors via the Top Offenders reports

The Top Offenders section under the Analytics tab makes it easier for you to identify bad actors and provides detailed information related to their chargebacks and declined orders.

Top Offenders by Delivery Address - Insights

Top Offenders by IP Address - Insights

Top Offenders by Confirmation Email - Insights

Easily access details on orders, claims and chargebacks submitted to Signifyd

Download orders and claims details as you do with the current Dashboard on the Signifyd console.

Details on orders, claims and chargebacks - Insights