WORLDWIDE BUSINESS RESEARCH™ STUDY
Optimising Customer Authentication and Fraud Detection in Ecommerce
How retailers are addressing today’s key challenges, reducing risk
and protecting the customer experienceDownload the free report
Key findings in the WBR Insights research study
49%
Of survey respondents use an automated decision engine for fraud prevention and detection
53%
Of respondents say that consumer abuse (also known as friendly fraud) has increased in the past 12 months
80%
Of respondents say that “Item Not Received” (INR) chargeback abuse has increased in the past 12 months
Ecommerce organisations have already taken significant steps to protect themselves from consumer fraud in recent years. However, these companies are working to combat fraud in a digital environment that is constantly evolving.
This report explores how global retailers are adapting their strategies to meet potential challenges. Here, readers will learn how companies from different regions are reacting to current fraud trends, which fraud prevention strategies they are considering implementing, the technology they are prioritising, and steps that can be taken to reduce the risk of fraud in both the short-term and long term.
Get the report for key insights into:
- How ecommerce companies are using or pursuing Strong Customer Authentication (SCA)
- Regional differences in fraud prevention technology adoption
- Why customer abuse has increased in the past 12 months
- Recommendations to work more intelligently to combat consumer fraud