DIGITAL COMMERCE 360™ REPORT
How Top Merchants Create the Best Customer Experience
Discover how to provide a superior customer experience with enhanced website content, personalization, customer service and more.
Once online retailers master the basics, like an easy checkout page and a smooth fulfillment operation, they should turn their attention to creating the best online shopping experience.
Many retailers have reached this point and are grappling with questions on how to optimize the shopping experience. For example, what is necessary to include on the product detail page? Do shoppers want to be tracked if it means a better personalized shopping experience? If they experience an issue, how do shoppers want to interact with a customer service agent?
Download the report to view responses to these common questions, and to receive in‑depth insights from Digital Commerce 360 editors and subject-matter experts on how to create a superior experience for customers.
Learn how online retailers provide a superior shopping experience with:
- Robust website content
- Data‑driven personalization
- Above‑and‑beyond customer service
Plus, exclusive data on the shopping tools the top online retailers provided and survey data on what shoppers say makes the best online shopping experience.