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WORLDWIDE BUSINESS RESEARCH™ STUDY

Global Ecommerce in 2020 and Beyond

How retailers are improving international ecommerce in the face of four major challenges, including fulfillment, payments, fraud and email marketing.

Global Ecommerce in 2020 and Beyond

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Key findings in the WBR Insights research study

25%

Claim international fraud rates have
increased among their customers in international markets

69%

Say exposing new or existing customers to risk as they expand into new international markets is the most common concern

49%

Confirm that they partner with a single third-party solution provider to this end

To generate the results of this study, the WBR Insights team surveyed eCommerce professionals across the U.S. and Canada in February/March of 2020. Respondents represent a range of sectors in the eCommerce industry. The most widely represented sectors are apparel (18%) and specialty retail (11%). In each case, 10% of respondents represent department stores, sporting goods, and home furnishing. Fewer than 10% of respondents represent other ecommerce sectors in each case, including toys & hobbies; hardware, electronics, and appliances; entertainment, food, and travel; telecommunications; food & groceries; or another sector.

Get the Report to Get Key Insights Into

  • Top challenges for cross-border selling
  • Stats on international sales
  • The challenges of having multiple fulfillment partners
  • Payment infrastructure needs
  • Third-party vs. proprietary marketplaces
  • International fraud and risk management solution options

Prior to Signifyd, international orders took up a big part of our manual review process. Orders from specific regions and countries would raise a red flag.

Signifyd has data from different companies across different industries and all that data helps us make a more informed decision.

— Andrew Basenfelder, Mitchell & Ness applications administrator