WORLDWIDE BUSINESS RESEARCH™ STUDY

Global Ecommerce in 2020 and Beyond

How retailers are improving international ecommerce in the face of four major challenges, including fulfillment, payments, fraud and email marketing.

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Key findings in the WBR Insights research study

25%

Claim international fraud rates have
increased among their customers in international markets

69%

Say exposing new or existing customers to risk as they expand into new international markets is the most common concern

49%

Confirm that they partner with a single third-party solution provider to this end

To generate the results of this study, the WBR Insights team surveyed eCommerce professionals across the U.S. and Canada in February/March of 2020. Respondents represent a range of sectors in the eCommerce industry. The most widely represented sectors are apparel (18%) and specialty retail (11%). In each case, 10% of respondents represent department stores, sporting goods, and home furnishing. Fewer than 10% of respondents represent other ecommerce sectors in each case, including toys & hobbies; hardware, electronics, and appliances; entertainment, food, and travel; telecommunications; food & groceries; or another sector.

Get the report to get key insights into

Top challenges for cross-border selling
Stats on international sales
The challenges of having multiple fulfillment partners
Payment infrastructure needs
Third-party vs. proprietary marketplaces
International fraud and risk management solution options

Since we became Signifyd customers, our business has expanded into the Netherlands, Sweden and Denmark. With Signifyd, there was not even a learning period in these regions. Typically, you would expect to see a dip in approval rates, but we were able to hit the ground running. We maintained an above 98% approval rate from day one in all three."

— Lyn Carbine, Head of Trading, CurrentBody