Digital Commerce 360™ Report
Omnichannel Report 2021
Includes an analysis of consumer shopping habits and expectations, real-life case studies of various retailers, and trend predictions for the future of omnichannel retailing.
The pandemic accelerated what had already been a steady rise in consumer demand for contact-free and omnichannel fulfillment options. Indeed, COVID-19 transformed many die-hard store shoppers into BOPIS, curbside and same-day delivery fans. And many experts say those consumers won’t be going back to their old ways—even after COVID-19 becomes just a bad memory. That means stores should offer these options and continue to improve upon them, if they want to succeed in today’s and tomorrow’s retail landscape.
In this report, you’ll get in-depth insights on retail trends of 2020 and 2021 as well as strategies to improve to expand omnichannel growth.
Get the Report to Get Key Insights Into
- How 2021 shopping behavior differs from 2020
- Retailer case studies such as Best Buy
- Challenges and benefits of Omnichannel selling
- Key Omnichannel trends retailers should be aware of