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E-BOOK

Thriving in a World of Zero Tolerance Shoppers: Findings from Signifyd’s 2019 Customer Experience Index

Mistakes in ecommerce are the absolute worst. Sometimes it’s human (or AI) error, but sometimes it’s due to poorly executed processes. Whatever the reason behind your ecommerce shopping snafus, customers don’t want to hear it. You can no longer afford to shrug your shoulders and ignore the problem. Your customers will drop you if you prove to be unreliable, unreasonable or unpleasant to shop with.

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E-BOOK

Thriving in a World of Zero Tolerance Shoppers: Findings from Signifyd’s 2019 Customer Experience Index

no-excuses-ipad-cropped

Mistakes in ecommerce are the absolute worst. Sometimes it’s human (or AI) error, but sometimes it’s due to poorly executed processes. Whatever the reason behind your ecommerce shopping snafus, customers don’t want to hear it. You can no longer afford to shrug your shoulders and ignore the problem. Your customers will drop you if you prove to be unreliable, unreasonable or unpleasant to shop with.

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Our e-book Thriving in a World of Zero Tolerance Shoppers: Findings from Signifyd’s 2019 Customer Experience Index reveals the frustrations and attitudes of 2,000 consumers and offers strategies to help you:

  • Maintain communication with your customers
  • Re-evaluate partners on a regular basis
  • Establish proactive measures when customer experience goes sideways
  • Balance customer-centric policies with your profitability goals