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Aite Matrix: Global Chargeback Guarantee Vendors

The chargeback guarantee landscape has been changing rapidly in recent years to keep up with new market needs and novel threats for ecommerce merchants. Through that evolution, the landscape has become increasingly crowded as well, making the selection of a chargeback guarantee vendor a challenge for many merchants.

To help merchants navigate through the noise, independent research and advisory firm the Aite Group published a new report, “Aite Matrix: Global Chargeback Guarantee Vendors”, which closely examines the market for fraud solution providers offering a chargeback guarantee.


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What’s in this report:

Leveraging the Aite Matrix, a proprietary Aite Group vendor assessment framework, this report evaluates the overall competitive position of seven vendors: Riskified, Vesta, Accertify, Bolt, ClearSale, Apruvd and Signifyd.

The assessment considers each vendor’s stability, client strength, product features, and client services to identify best-in-class products.

Key findings:

  • Signifyd ranks highest overall among chargeback guarantee vendors
    Aite Group awards Signifyd the Best-In-Class Award.
  • Signifyd customers find performance and approval rates “among the best”
    Aite group finds Signifyd customers very pleased with its customer service – They provide high marks in terms of partnership, ability to work with, and order approval rates.
  • Signifyd has the largest customer base among chargeback guarantee solution providers
    With over thousands of customers worldwide, Signifyd’s Commerce Network proves to be a key differentiator among providers.