Take charge of your chargebacks.
Scale your revenue recovery strategy with fully automated representment and reclaim sales lost to chargeback fraud.
THE PROBLEM
Undisputed Chargeback Fraud Is $15 Billion in Profit Leakage
Unlike checkout fraud, these disputes arise from legitimate transactions contested after the fact. Disproving them requires deep behavioral insights, extensive time, and accurate data. Faced with high manual effort and the risk of insulting honest customers, accusing an honest shopper is enough to keep merchants from fighting friendly fraud altogether.
CHARGEBACK RECOVERY
Know who to trust – and who to challenge
– with Chargeback Recovery
Automate representment
Win more disputes
Lower your chargeback rate
Monitor & optimize
The right decision
changes everything.
See how businesses turn better decisions into stronger growth, safer customers, and measurable results.
Fraudsters know you are looking for specific behaviors, and what they do is increasingly resemble legitimate clients. If you only know what a shopper does within your business, you are missing a part of the movie. To see the full movie, machine learning tools and agile providers like Signifyd, and above all a great team monitoring this data, are key.
Signifyd really helps to create trust in the business, not only from a consumer perspective but also internally. It's a reliable source where you no longer need to be concerned about chargebacks or payment refusals.
Our partnership with Signifyd has been the catalyst for change for our overall customer experience. The results we've seen across approvals and chargeback reduction have been nothing short of extraordinary.
Discover the benefits
of Chargeback Recovery.
(01)
Integrate with your existing
tech stack
Send order, fulfillment and chargeback data in real-time using pre-built Signifyd plugins or connect directly via API. With all transaction data accounted for, Signifyd's machine learning model analyzes existing documentation, processes and more — ensuring merchant-specific policies are accounted for when evaluating claims.
(02)
Strengthen dispute claims with intent intelligence
Signifyd cross-references incoming chargebacks with the Signifyd Commerce Network to identify shoppers with a history of chargeback fraud. Historical and intent data is packaged alongside evidence gathered from the order, fulfillment and chargeback data, proving that the order was successfully delivered to automatically build the strongest case possible.
(03)
Detect the lies and trust the
good guys
Abusive chargebacks are challenged automatically while legitimate claims are recognized and honored. Evidence documentation is customized for each PSP and bank by chargeback type to optimize for the highest chance of acceptance.
(04)
Track win rates as they rise by over 50%
Chargeback Recovery Insights provide a clear picture of case status and win rates over time, so chargeback recovery performance and return on investment is always clear.
More than a decade
of chargeback data.
In the game of Chargeback Recovery, depth and breadth of data is everything. With a decade-long tenure in chargeback protection and the largest global merchant network in the industry, Signifyd is at a distinct advantage to win more chargebacks and recover more revenue for its merchants.
Pair with Guaranteed Fraud Protection at checkout for complete protection against fraudulent chargebacks — both "friendly" and criminal.
THE SIGNIFYD GUARANTEE
Every decision clear.
Every outcome guaranteed.
We back every decision with a financial guarantee, because 15 years of data and refinement means we're confident enough to stake money on it. When Signifyd approves an order, you can act on it. If we're wrong, we cover it.