Jet.com is the model for the modern online marketplace. Built from the ground up on the principle of efficient commerce, Jet.com looks to reduce costs and improve the customer experience at every opportunity.

Since day one, Signifyd has supported Jet.com's phenomenal growth by protecting them against fraud. Signifyd's financial guarantees eliminate chargebacks for fraud, allowing Jet.com to focus on other concerns like the cost of payments and promotional abuse.

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Signifyd’s Reimbursement Policy

What’s Covered

We cover chargebacks connected with fraud or unauthorized charges, often due to:

  • Stolen account information (account takeover)

  • Stolen financial information

What’s Not Covered

We do not cover chargebacks due to errors made by the merchant, card processor, or shipper, like:

  • Item not received, not as described, or defective/broken

  • Refund not processed

  • Duplicate charges

As long as the chargeback meets the above criteria, we'll cover it and reimburse the full chargeback amount, plus any associated fees.

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