Signifyd Employees

Our mission is to make commerce safer for online retailers

More than a decade ago our founders got started building a new category of products at PayPal and FedEx to protect online retailers from fraud.

We found that existing solutions only provided retailers with a cryptic score and relied on human expertise alone to ultimately decide whether or not to accept a transaction. We soon realized online retailers were in need of a simple yes or no decision, but such a product did not exist, and Signifyd was born.

For the first time, online retailers can receive a decision backed by a 100% financial guarantee against fraud. We focus on making commerce safer for online retailers, so that they can focus on what they do best: growing their business.

5,000 Active Signifyd Stores
$9.1 Billion Worth of Sales Protected

Signifyd Employees Signifyd Employees

Our Leadership

Investors & Advisors

  • Bill McKiernan, Founder Cybersource Corporation
  • Don Lucas, General Partner at Lucas Venture Group
  • Frank Rotman, Partner at QED Ventures
  • Indy Guha, Partner at Bain Capital Ventures
  • Jai Choi, Partner at Tekton Ventures
  • Matt Ocko, General Partner at Data Collective
  • Mike Hirshland, General Partner at Resolute Ventures
  • Nigel Morris, Co-Founder of Capital One and QED Ventures
  • Pete Bodine, Allegis Capital
  • Pravin Vazirani, Menlo Ventures
  • Roger Ehrenberg, General Partner at IA Ventures
  • Rohit Bodas, American Express Ventures
  • Scott Weiss, General Partner at Andreessen Horowitz
  • Tim Eades, CEO vArmour Networks
Signifyd Employees Signifyd Employees

Highlights in News and Media

Friday, September 22, 2017

E-commerce Returns: Transforming Pain Into Opportunity

Guillaume Racine seems perfectly sane in every respect. But you could understand if the typical online retailer would start to have doubts when Racine begins talking about how returned orders present tremendous opportunity for e-commerce businesses. After all, as we noted earlier, the cost of returns is a major challenge for retailers facing thin margins...

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Tuesday, September 19, 2017

Signifyd’s Meetup Features E-commerce Fraud Protection and Camaraderie

Fighting e-commerce fraud can be a lonely game. When everything goes right and chargebacks are few and far between, you’re just doing your job. If things go wrong and fraudulent orders increase, well then there is a problem. And it’s your problem. So, it’s nice, now and then, for fraud fighters to gather together, trade...

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Friday, September 15, 2017

Five Supply Chain Management Tips to Weather the Amazon Effect

There are few corners of life — and certainly few corners of e-commerce life — that have not been upended by Amazon and it’s omnipresence. For those running retail supply chains, the rise of Amazon means that, more than ever, a shipment’s final destination isn’t a store’s back dock, but a customer’s front door. It’s...

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Signifyd’s Reimbursement Policy

What’s Covered

We cover chargebacks connected with fraud or unauthorized charges, often due to:

  • Stolen account information (account takeover)

  • Stolen financial information

What’s Not Covered

We do not cover chargebacks due to errors made by the merchant, card processor, or shipper, like:

  • Item not received, not as described, or defective/broken

  • Refund not processed

  • Duplicate charges

As long as the chargeback meets the above criteria, we'll cover it and reimburse the full chargeback amount, plus any associated fees.