More than a decade ago our founders got started building a new category of products at PayPal and FedEx to protect online retailers from fraud.
We found that existing solutions only provided retailers with a cryptic score and relied on human expertise alone to ultimately decide whether or not to accept a transaction. We soon realized online retailers were in need of a simple yes or no decision, but such a product did not exist, and Signifyd was born.
For the first time, online retailers can receive a decision backed by a 100% financial guarantee against fraud. We focus on making commerce safer for online retailers, so that they can focus on what they do best: growing their business.
Wednesday, July 19, 2017
The well-spoken, highly educated women who run the Washington D.C.-based, all-American style clothes e-retailer Tuckernuck have a special “in the office only” curse word they share privately among themselves. It’s the name of the South Carolina couple who took them for $7,000 in chargebacks over a period of two months. “They would consistently issue chargebacks...
Monday, July 17, 2017
This post summarizes the article (for subscribers only) published by the Silicon Valley Business Journal. For online thieves, Rajesh Ramanand is a serious adversary. After recognizing that the e-commerce industry relied on an outdated score-based system which left online retailers vulnerable to fraud, Ramanand resigned as head of risks on PayPal’s Emerging Market team to build a new...
Friday, July 14, 2017
Nissan 240SX enthusiasts Donny Ton and Dung Nguyen were studying information systems in 2002 when they decided to incorporate their love of cars, photography, and technology. Ton was 23 and Nguyen was 19. “At the time, no one had high quality pictures of car parts from Japan,” says Ton, who is now Operations Director for...
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We cover chargebacks connected with fraud or unauthorized charges, often due to:
Stolen account information (account takeover)
Stolen financial information
We do not cover chargebacks due to errors made by the merchant, card processor, or shipper, like:
Item not received, not as described, or defective/broken
Refund not processed
As long as the chargeback meets the above criteria, we'll cover it and reimburse the full chargeback amount, plus any associated fees.