More than a decade ago our founders got started building a new category of products at PayPal and FedEx to protect online retailers from fraud.
We found that existing solutions only provided retailers with a cryptic score and relied on human expertise alone to ultimately decide whether or not to accept a transaction. We soon realized online retailers were in need of a simple yes or no decision, but such a product did not exist, and Signifyd was born.
For the first time, online retailers can receive a decision backed by a 100% financial guarantee against fraud. We focus on making commerce safer for online retailers, so that they can focus on what they do best: growing their business.
Wednesday, November 22, 2017
Cyber Monday has been a well-established retail holiday for more than a decade. But as we move into Cyber Monday 2017, many e-commerce retailers might be thinking of it as Black Monday. No, not because it will change red ink to black on the balance sheet, but because of the sinister implications the official launch...
Tuesday, November 21, 2017
Like every industry, e-commerce often finds itself buffeted by fads — the new shiny thing, the flavor of the week — pick your cliche. But there are reasons some e-commerce themes stick and become almost a mantra among those trying to push online selling forward into the 21st century and beyond. The latest is “artificial...
Thursday, November 16, 2017
If online retail were an Olympic sport, the apparel sector would definitely rank on the high end when it comes to degree of difficulty. All e-commerce is hard, especially in an era of rapidly progressing technology and steadily increasing expectations among consumers. But those who sell clothes and accessories face challenges that don’t necessarily apply...
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We cover chargebacks connected with fraud or unauthorized charges, often due to:
Stolen account information (account takeover)
Stolen financial information
We do not cover chargebacks due to errors made by the merchant, card processor, or shipper, like:
Item not received, not as described, or defective/broken
Refund not processed
As long as the chargeback meets the above criteria, we'll cover it and reimburse the full chargeback amount, plus any associated fees.