Signifyd Employees

Our mission is to make commerce safer for online retailers

More than a decade ago our founders got started building a new category of products at PayPal and FedEx to protect online retailers from fraud.

We found that existing solutions only provided retailers with a cryptic score and relied on human expertise alone to ultimately decide whether or not to accept a transaction. We soon realized online retailers were in need of a simple yes or no decision, but such a product did not exist, and Signifyd was born.

For the first time, online retailers can receive a decision backed by a 100% financial guarantee against fraud. We focus on making commerce safer for online retailers, so that they can focus on what they do best: growing their business.

5,000 Active Signifyd Stores
$9.1 Billion Worth of Sales Protected

Signifyd Employees Signifyd Employees

Our Leadership

Investors & Advisors

  • Bill McKiernan, Founder Cybersource Corporation
  • Don Lucas, General Partner at Lucas Venture Group
  • Frank Rotman, Partner at QED Ventures
  • Indy Guha, Partner at Bain Capital Ventures
  • Jai Choi, Partner at Tekton Ventures
  • Matt Ocko, General Partner at Data Collective
  • Mike Hirshland, General Partner at Resolute Ventures
  • Nigel Morris, Co-Founder of Capital One and QED Ventures
  • Pete Bodine, Allegis Capital
  • Pravin Vazirani, Menlo Ventures
  • Roger Ehrenberg, General Partner at IA Ventures
  • Rohit Bodas, American Express Ventures
  • Scott Weiss, General Partner at Andreessen Horowitz
  • Tim Eades, CEO vArmour Networks
Signifyd Employees Signifyd Employees

Highlights in News and Media

Wednesday, November 22, 2017

Cyber Monday is Becoming Black Monday for Retailers

Cyber Monday has been a well-established retail holiday for more than a decade. But as we move into Cyber Monday 2017, many e-commerce retailers might be thinking of it as Black Monday. No, not because it will change red ink to black on the balance sheet, but because of the sinister implications the official launch...

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Tuesday, November 21, 2017

Focus on Customers. Revenue Will Follow

Like every industry, e-commerce often finds itself buffeted by fads — the new shiny thing, the flavor of the week — pick your cliche. But there are reasons some e-commerce themes stick and become almost a mantra among those trying to push online selling forward into the 21st century and beyond. The latest is “artificial...

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Thursday, November 16, 2017

How Apparel Sellers Can Preserve Profit Margins by Tackling Fraud

If online retail were an Olympic sport, the apparel sector would definitely rank on the high end when it comes to degree of difficulty. All e-commerce is hard, especially in an era of rapidly progressing technology and steadily increasing expectations among consumers. But those who sell clothes and accessories face challenges that don’t necessarily apply...

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Signifyd’s Reimbursement Policy

What’s Covered

We cover chargebacks connected with fraud or unauthorized charges, often due to:

  • Stolen account information (account takeover)

  • Stolen financial information

What’s Not Covered

We do not cover chargebacks due to errors made by the merchant, card processor, or shipper, like:

  • Item not received, not as described, or defective/broken

  • Refund not processed

  • Duplicate charges

As long as the chargeback meets the above criteria, we'll cover it and reimburse the full chargeback amount, plus any associated fees.

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