RETURNS ASSURANCE
Know every return before you grant it.
Post-checkout fraud costs you revenue. Over-correction costs you customers. The problem isn't returns themselves, it's that without the right intelligence, you can't tell good from bad.
THE SIGNIFYD NETWORK
Trusted by the world's leading merchants and financial institutions
THE PROBLEM
Post-purchase fixes are costing you more than you think.
Bad actors know how to game your returns and appeasement playbooks. But it's your best customers that are paying the price.
- (01)
You can't stop what you can't see.
Post-checkout fraud doesn't just happen to you. The same bad actors cycle across merchants, testing what works and refining their approach. Your transaction history tells you what happened to you, but it can't tell you what's happening everywhere else. The patterns that would expose them exist. They're just not in data you have access to.
- (02)
Your team is drowning in data-poor decisions.
Post-purchase fraud scales with your business. Your resolution process doesn't. What starts as a manageable queue becomes a backlog of judgment calls - each one without critical data that would make the right answer obvious. And the cost of getting it wrong runs in both directions.
- (03)
The good customers caught in the squeeze don't come back.
Blanket policies don't distinguish bad actors from a loyal customer of five years. Both get the same friction, the same suspicion. For your highest-value customers - the ones most likely to come back and buy again - that experience sticks. It probably won't show up as a complaint. It'll show up in your retention and growth numbers.
HOW IT WORKS
Know which returns and claims are legitimate. Act accordingly.
Signifyd brings the best decisions to returns and appeasements. Built on machine learning, cross-merchant network intelligence, and domain expertise, we provide the ultimate visibility into post-purchase pains, and outcomes we stand behind financially.
Network intelligence beyond your own data
Your transaction history only shows what's happened on your site. Signifyd's network spans thousands of merchants, giving you visibility into abuse patterns no single retailer could detect alone.
ML-powered decisions, not static rules
Signifyd sees the customer behind the claim - weighing dozens of signals to produce a sophisticated decision, not a fixed threshold. Our ML models evaluate each claim on its own merits and continuously learn from new patterns as fraud tactics evolve, with every signal we process, bringing more confidence to every call and less noise to manage.
One connected view, from first visit to final resolution
Signifyd pulls context from across the full customer journey. First site visit, checkout signals, and purchase history, to make the most sophisticated decision built for that specific individual.
Every post-purchase scenario. One platform.
Return policy exploitation, appeasement fraud, loyal customer friction. Signifyd handles every type of post-purchase challenge from one connected platform.
Return policy exploitation
Serial returners, empty box claims, wrong items sent back. Bad actors have reverse-engineered your return policy and run it against you systematically. Signifyd investigates each claim against cross-merchant network patterns to catch the abuse your own data can't see.
INR and appeasement fraud
Item not received claims and damage requests spike at the holidays and never quite add up. You’re paying out because you can’t prove otherwise. Signifyd evaluates each claim against behavioral signals and cross-network patterns to tell the difference between a real issue and a rehearsed one, so you can respond appropriately to both.
Friction for your best customers
Blanket policies to stop bad behavior also apply the same scrutiny to loyal customers - slow resolutions, unnecessary friction, and an experience that doesn’t reflect what they’re worth to you. Signifyd identifies your highest-value customers and fast-tracks legitimate claims, delivering the frictionless resolution that keeps them coming back.
Siloed post-purchase decisioning
Most merchants handle these problems independently - different rules, different teams, no shared context. Signals from a suspicious appeasement claim never inform how you handle a return. Signifyd unifies post-purchase decisioning into one framework, so every interaction benefits from the complete picture.
THE SIGNIFYD GUARANTEE
Keep more of your hard-earned revenue with a sophisticated approach to post-checkout handling.
See how Signifyd helps merchants make smarter post-purchase decisions. Protect revenue and great customer experiences at the same time.