Case Study
Cymbiotika
Cymbiotika reduces false positives and transforms the customer experience
Challenge
False positives,Operational scalability,
Unauthorized resellers
Industry
Health & SupplementsProduct
Complete Chargeback Protection,Guaranteed Fraud Protection
Integration
ShopifyTech stack
Klaviyo,Narvar,
Okendo
About Cymbiotika
and Signifyd
Cymbiotika, a health and supplements company founded in 2018, empowers people to take ownership of their health and live with intention. Since partnering with Signifyd, Cymbiotika’s approval rate and customer satisfaction have skyrocketed.
Our partnership with Signifyd has been the catalyst for change for our overall customer experience. We have been able to increase our approval rate and maintain that success even as our order volume continues to scale. We appreciate the way the Signifyd team has collaborated with us to provide the best solutions.
Challenge
With impressive year-over-year growth, Cymbiotika, a leading supplement company, needed a solution that could scale with them and ensure recurring subscription orders were approved, helping to keep loyal customers coming back.
Solution
Cymbiotika partnered with Signifyd to reduce false positives and ensure a seamless experience for valued customers. The Signifyd collaboration became the catalyst for their transformation.
Results
Signifyd has successfully increased Cymbiotika's approval rate to 98%, leading to increased customer satisfaction and revenue uplift. Additionally, chargebacks have been reduced by 93% since the partnership began.
THE SIGNIFYD GUARANTEE
Every decision clear.
Every outcome guaranteed.
We back every decision with a financial guarantee, because 15 years of data and refinement means we're confident enough to stake money on it. When Signifyd approves an order, you can act on it. If we're wrong, we cover it.