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Case Study

Crown & Caliber

Accepting high value orders from first-time customers with complete confidence

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Crown & Caliber

Challenge

Revenue optimization

Industry

Jewelry & Watches

Product

Guaranteed Fraud Protection

Integration

Shopify

About Crown & Caliber
and Signifyd

Crown & Caliber is a smart way to buy and sell watches. A luxury watch is a big purchase, but it shouldn’t be overwhelming. The retailer carries 40-plus brands and complete tens of thousands of transactions a year.

We can ship to customers we otherwise wouldn’t have felt comfortable shipping to. Because Signifyd has us covered from a chargeback standpoint, it allows us to focus on what we’re good at, and that allows us to keep our business personal.

Hamilton Powell
CEO, Crown & Caliber
Crown & Caliber KPI Image 1

80%

Reduction in cases reviewed

Crown & Caliber workers

9%

Increase in accepted orders

Crown & Caliber group of watches

0 

Chargeback losses

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THE SIGNIFYD GUARANTEE

Every decision clear.
Every outcome guaranteed.

We back every decision with a financial guarantee, because 15 years of data and refinement means we're confident enough to stake money on it. When Signifyd approves an order, you can act on it. If we're wrong, we cover it.