Case Study
Rodan + Fields and Signifyd
With Signifyd, Rodan + Fields reduced fraud and chargebacks
Challenge
Fraud managementIndustry
Beauty & CosmeticsProduct
Guaranteed Fraud ProtectionTech stack
WorldpayAbout Rodan + Fields and Signifyd
Rodan + Fields is a skincare and haircare company founded by two dermatologists, focused on developing science-backed products.
Challenge
After relying on an outdated fraud tool with static rules and manual review, Rodan + Fields faced persistent fraud, frequent false positives and low authorization rates. They needed a partner who could understand the complexities of their business and adapt accordingly.
Solution
The Signifyd and Worldpay teams worked closely with Rodan + Fields to navigate their unique technology stack, ensuring the right data points were being utilized for order decisions. This was crucial as they transitioned from a multi-level marketing model to an omnichannel model.
Results
With Signifyd, Rodan + Fields was able to instantly reduce fraud, leading to a 54% reduction in chargebacks and an increase in authorization rates. The team also saw a significant reduction in false positives and eliminated manual review.
THE SIGNIFYD GUARANTEE
Every decision clear.
Every outcome guaranteed.
We back every decision with a financial guarantee, because 15 years of data and refinement means we're confident enough to stake money on it. When Signifyd approves an order, you can act on it. If we're wrong, we cover it.