July 6, 2017
Sourabh Kothari
Sourabh is the Director of Merchant Advocacy at Signifyd, where he brings over 18 years of experience defining, designing and delivering content through stories, events and video.

Global State of Ecommerce Fraud in Q1 2017

Ecommerce fraud losses have fallen 34.7% since Q1 2016, helped by machine learning and new services like Guaranteed Fraud Protection. However, merchants across eight major industry segments are still expected to lose $48.2 billion this year. And not all industries have improved. For example, online Department Stores saw fraud losses rise by 146.5% between Q1 2016 and Q1 2017. What’s changing, and what’s next? Hear directly from experts responsible for protecting over 5,000 e-commerce merchants globally.

Join PYMNTS CEO Karen Webster and Signifyd’s Vice President of Partnerships, Skye Spear, as they discuss the first installment of the Global Fraud Index, covering 5 quarters from Q1 2016 through Q1 2017. The Index provides the most extensive data and reporting to date on ecommerce fraud across 8 major verticals. Specific types of fraud and key trends are examined for each major vertical, including apparel; department stores; consumer electronics; cosmetics and perfumes; furniture, appliances and home improvement; health, leisure and hobbies; jewelry and precious metals; and alcohol, tobacco and cannabis.

Watch the discussion below:

 

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Signifyd’s Reimbursement Policy

What’s Covered

We cover chargebacks connected with fraud or unauthorized charges, often due to:

  • Stolen account information (account takeover)

  • Stolen financial information

What’s Not Covered

We do not cover chargebacks due to errors made by the merchant, card processor, or shipper, like:

  • Item not received, not as described, or defective/broken

  • Refund not processed

  • Duplicate charges

As long as the chargeback meets the above criteria, we'll cover it and reimburse the full chargeback amount, plus any associated fees.

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