HOME GOODS ecommerce
Secure your business and lock out fraudsters
Bring comfort home with end-to-end commerce protection.
Fraud and abuse challenges unfold for home goods merchants
Scaling operations whilecombating fraud pressure
As sales increase, so too does fraud. Merchants are overextended and fraudsters are opportunistic – using the scaling traffic as a cover for their nefarious activities.
The CX vs
Consumers expect faster shipping, diverse payment options and flexible returns – VIP experiences that expose merchants to increased risk. Manual review increases as a result, detracting from the very experiences retailers aim to protect.
Return abuse spikeswith generous policies
To avoid the reverse logistics nightmare of home goods returns, many retailers have a “donate or discard” return policy. Yet, these lenient policies are just as costly, with dishonest shoppers requesting illegitimate returns to furnish their homes for free.
Rising BNPL paymentoptions become risky
BNPL payments allow shoppers to purchase big ticket items like furniture & home goods without breaking the bank. Bad actors find this flexibility advantageous too – running scams with more ease and less investment upfront.
Leave fraudsters at the door and exceed customer expectations with a protected omnichannel shopping journey for your genuine shoppers
With 98% of transactions identified automatically, Signifyd’s vast Commerce Network provides customers with the confidence they need to streamline genuine customers while creating friction for fraudsters. Signifyd’s instant decisions allow retailers to increase conversions and automate all orders, risk-free.
With Signifyd’s Commerce Protection Platform, home goods merchants see a:
How it works
Provide a smooth login experience
With insights into thousands of data points, Signifyd’s vast Commerce Network instantly identifies good vs malicious login attempts for retailers, including logins from new locations and devices.
This gives merchants the confidence to streamline genuine shoppers while creating friction-heavy authentication steps for fraudsters at login.
Receive instant decisions on orders with zero manual review
Signifyd utilizes identity and intent intelligence from the Signifyd Commerce Network to make real-time decisions on whether to accept or reject incoming orders.
Signifyd has the ability to identify patterns of fraudulent activity, including more difficult to detect cases of BOPIS and curbside pickup fraud, by analyzing orders against a database of vast variables.
Automate curbside and delivery fulfillment risk‑free
On any chargeback claim that was Signifyd approved, merchants receive a refund within 48 hours, including shipping and other fees.
By relying on Signifyd’s decisions, you can confidently automate fulfillment processes without incurring any financial losses due to fraud, even for high risk orders such as BOPIS and curbside pickups.
Mitigate return abuse while streamlining refunds for good returners
Signifyd provides risk scores and recommended actions on incoming return requests to protect your business from the most common refund scams faced by home goods retailers – such as opportunistic shoppers taking advantage of “keep/donate product on refund” return policies to walk away with free products.
Equip your customer support team with the insight they need to spot dishonest INR and SNAD refund requests and save on reverse logistic expenses by blocking return fraud outright.
Acquire loyal shoppers and a competitive advantage with seamless shopping experiences
With automated order decisions and a reduction in false declines, customers can easily shop on your site without any delays. As a result, shoppers exit the site with a positive experience, eager to come back for more.
Home goods retailers sleep better at night with Signifyd’s commerce protection
“We set out to build an online experience that matched the innovative heritage and premium feel of our versatile product lines while putting consumers’ needs at the center of it all. Adobe Commerce provides the powerful platform and partnership ecosystem to do that. Add to that Signifyd’s precision commerce protection — which speeds up fulfillment and ensures that good orders are not turned away — and we are able to provide Lovesac customers with the experience they deserve and one that will keep them coming back.”
— SUE BECKETT
SENIOR VICE PRESIDENT OF DIGITAL MARKETING AND ECOMMERCE
The State of Home Goods