July 17, 2017
Sourabh Kothari
Sourabh is the Director of Merchant Advocacy at Signifyd, where he brings over 18 years of experience defining, designing and delivering content through stories, events and video.

Rajesh Ramanand Named in “40 Under 40” by Silicon Valley Business Journal

This post summarizes the article (for subscribers only) published by the Silicon Valley Business Journal.

For online thieves, Rajesh Ramanand is a serious adversary. After recognizing that the e-commerce industry relied on an outdated score-based system which left online retailers vulnerable to fraud, Ramanand resigned as head of risks on PayPal’s Emerging Market team to build a new approach called “Guaranteed Fraud Protection” based on machine learning. Signifyd was born.

Today, Signifyd supports more than 5,000 merchants worldwide by managing fraud for them while eliminating their chargebacks losses. Their client base is versatile and they support sellers who specialize in everything from luxury watches to pet supplies to electric scooters. This year, it has been included in Inc. Magazine’s “Best Workplaces” and Entrepreneur’s “Top Company Cultures.” It has also garnered recognition from Gartner, Forbes, TechCrunch, and Bloomberg.

Ramanand is a member of the SVBJ’s 40 Under 40 class for 2017. To read all of the profiles, go to this link.

He said his best career move was working at FedEx and PayPal. “FedEx taught me how a big company works and PayPal taught me a lot about the risk industry,” he said.

Ramanand gives back by making it an annual tradition to donate money for the educational expenses of underprivileged children in India, his country of birth.

 

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Signifyd’s Reimbursement Policy

What’s Covered

We cover chargebacks connected with fraud or unauthorized charges, often due to:

  • Stolen account information (account takeover)

  • Stolen financial information

What’s Not Covered

We do not cover chargebacks due to errors made by the merchant, card processor, or shipper, like:

  • Item not received, not as described, or defective/broken

  • Refund not processed

  • Duplicate charges

As long as the chargeback meets the above criteria, we'll cover it and reimburse the full chargeback amount, plus any associated fees.

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