Case Study:

Signifyd is proud to help reduce fraud and increase operational efficiencies as it continues to grow as one of the Internet's largest retailers.


Reduction in Chargebacks


Reduction in Manual Review Time


Increase in Successfully Challenged Chargebacks – the fastest growing online home improvement retailer in the United States – has become a household name by providing its customers with the best selection, unmatched customer service, and the easiest online shopping experience around. A perennial member of the Internet Retailer Top 100 (currently listed as the 80th largest internet retailer in the United States), uses Signifyd to help manage its eCommerce business. came to Signifyd in early 2014 to streamline its manual review process and to help reduce chargeback rates. Based on initial results, not only was Signifyd able to help in both of those areas, but also was able to help successfully challenge and win chargebacks. This was done by providing detailed information on its customers and transactions throughout the order process.

Signifyd’s intuitive console puts all of the information that needs to make quick, informed decisions in one easy-to-use screen. Because of this, fraud investigators can take action more quickly on suspicious cases, reducing chargebacks by 35% while cutting manual review time by 46%.

Going one step further, Signifyd provides with deep user and transaction context in every order. While this is great for the fraud analysts, it has also shown benefit in challenging and winning chargeback disputes, as can demonstrate a high level of scrutiny on every order.

Signifyd is happy to be a part of the team that has helped become one of the most successful Internet retailers in the industry.

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Signifyd’s Reimbursement Policy

What’s Covered

We cover chargebacks connected with fraud or unauthorized charges, often due to:

  • Stolen account information (account takeover)

  • Stolen financial information

What’s Not Covered

We do not cover chargebacks due to errors made by the merchant, card processor, or shipper, like:

  • Item not received, not as described, or defective/broken

  • Refund not processed

  • Duplicate charges

As long as the chargeback meets the above criteria, we'll cover it and reimburse the full chargeback amount, plus any associated fees.