Case Study:

Signifyd is proud to help reduce fraud and increase operational efficiencies as it continues to grow as one of the Internet's largest retailers.


Reduction in Chargebacks


Reduction in Manual Review Time


Increase in Successfully Challenged Chargebacks – the fastest growing online home improvement retailer in the United States – has become a household name by providing its customers with the best selection, unmatched customer service, and the easiest online shopping experience around. A perennial member of the Internet Retailer Top 100 (currently listed as the 80th largest internet retailer in the United States), uses Signifyd to help manage its ecommerce business. came to Signifyd in early 2014 to streamline its manual review process and to help reduce chargeback rates. Based on initial results, not only was Signifyd able to help in both of those areas, but also was able to help successfully challenge and win chargebacks. This was done by providing detailed information on its customers and transactions throughout the order process.

Signifyd’s intuitive console puts all of the information that needs to make quick, informed decisions in one easy-to-use screen. Because of this, fraud investigators can take action more quickly on suspicious cases, reducing chargebacks by 35% while cutting manual review time by 46%.

Going one step further, Signifyd provides with deep user and transaction context in every order. While this is great for the fraud analysts, it has also shown benefit in challenging and winning chargeback disputes, as can demonstrate a high level of scrutiny on every order.

Signifyd is happy to be a part of the team that has helped become one of the most successful Internet retailers in the industry.

Before Scenario
  • Excessive time spent on manual review process
  • Chargeback rates that were increasing
  • Unable to successfully challenge a large portion of chargebacks
  • Reduce chargeback rates
  • Increase successful challenges on remaining chargebacks
  • Reduce time spent investigating cases
Signifyd Proposal
  • Use Signifyd to review orders, taking Signifyd’s suggestion for accepting and declining orders
  • Use Signifyd’s dashboard in manual review process to streamline case investigation
  • Leverage Signifyd’s detailed customer and transaction information to challenge chargebacks
After Scenario
  • 35% reduction in chargebacks
  • 46% reduction in manual review time
  • Increase in successfully challenged chargebacks
Eliminate fraud and accept more orders with Signifyd