Case Study
Foreo
Automating fraud review and order management to increase customer experience
Challenge
Order automationIndustry
Beauty & CosmeticsProduct
Guaranteed Fraud ProtectionIntegration
Drupal CommerceAbout Foreo
and Signifyd
FOREO is the Swedish beauty-tech brand reinventing the industry for the better. They strive to inspire self-confidence and deliver professional-level solutions for all.
Challenge
With its rapid growth FOREO realized it didn’t make sense for its customer care team to screen orders for fraud when the team’s job was to provide professional-level solutions for all.
Solution
FOREO turned to Signifyd’s Guaranteed Fraud Protection, which automated its fraud review and order management, giving agents more time to provide a high-quality customer experience.
Results
With Signifyd, FOREO increased sales while reducing manual review time by 90%, automating its operation in under 24 hours and reducing fulfillment time by 48 hours.
THE SIGNIFYD GUARANTEE
Every decision clear.
Every outcome guaranteed.
We back every decision with a financial guarantee, because 15 years of data and refinement means we're confident enough to stake money on it. When Signifyd approves an order, you can act on it. If we're wrong, we cover it.