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Case Study

Foreo: Automating fraud review and order management to increase customer experiencedddd

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Challenge

Order automation

Industry

Beauty & Cosmetics

Product

Guaranteed Fraud Protection

Integration

Drupal Commerce

About Foreo

FOREO is the Swedish beauty-tech brand reinventing the industry for the better. They strive to inspire self-confidence and deliver professional-level solutions for all.

Challenge

With its rapid growth FOREO realized it didn’t make sense for its customer care team to screen orders for fraud when the team’s job was to provide professional-level solutions for all.

Solution

FOREO turned to Signifyd’s Guaranteed Fraud Protection, which automated its fraud review and order management, giving agents more time to provide a high-quality customer experience.

Results

With Signifyd, FOREO increased sales while reducing manual review time by 90%, automating its operation in under 24 hours and reducing fulfillment time by 48 hours.

Eliminate fraud and accept
more orders with Signifyd