Case Study
Challenge
Fraud managementIndustry
Beauty & CosmeticsProduct
Guaranteed Fraud ProtectionTech stack
Worldpay“While general fraud knowledge is important, what makes a partnership truly great is a team who really takes the time to understand our specific business.”
Challenge
After relying on an outdated fraud tool with static rules and manual review, Rodan + Fields faced persistent fraud, frequent false positives and low authorization rates. They needed a partner who could understand the complexities of their business and adapt accordingly.
Solution
The Signifyd and Worldpay teams worked closely with Rodan + Fields to navigate their unique technology stack, ensuring the right data points were being utilized for order decisions. This was crucial as they transitioned from a multi-level marketing model to an omnichannel model.
Results
With Signifyd, Rodan + Fields was able to instantly reduce fraud, leading to a 54% reduction in chargebacks and an increase in authorization rates. The team also saw a significant reduction in false positives and eliminated manual review.