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About the Conference

The North American E-Tail Operations Summit brings together the “who’s who” of industry executives, cutting-edge service and solution providers and media partners from across North America to network, benchmark, share and learn real-world solutions to universal challenges that face every ecommerce professional in their daily work.

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Listen and Learn:

October 9  |  11:40 a.m. Pacific

Embrace The Dark Side: Striking the Balance Between Fear and Greed in Unlocking Omnichannel Growth

  • How do successful retailers manage multiple fulfillment channels without creating unnecessary risk or adding friction to the customer experience?
  • What can digital-first retailers tell us about building seamless, omnichannel experiences when starting with a clean slate?
  • And what are the pitfalls? How does omnichannel customer experience intersect with peak seasons order volumes? Or other growth initiatives like cross-border?
  • Consider findings from a survey of 250 enterprise retail professionals on their omnichannel practices
  • Come hear from omnichannel innovators on how they are capturing the growth potential of their business while shielding themselves from operational risk


Indranil Guha

VP of Enterprise Marketing,

Jamison Hill

Senior Principal