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Shopify Ecommerce Store Optimization Guide

Complete Shopify Chargeback Protection

Get the #1 complete Shopify chargeback protection app


Step 1: Get started
with Signifyd


Step 2: Begin your Shopify chargeback protection journey


Step 3: Address any type of Shopify chargeback

get the app

SHOPIFY ECOMMERCE STORE OPTIMIZATION GUIDE

Complete Shopify Chargeback Protection

Get the #1 complete Shopify chargeback protection app


Step 1: Get started with Signifyd


Step 2: Begin your Shopify chargeback protection journey


Step 3: Address any type of Shopify chargeback

Chargebacks: Guaranteed protection and recoverable chargebacks

Signifyd offers comprehensive Shopify chargeback protection that covers all types of Shopify chargebacks

Signifyd’s customer-first, end-to-end solution takes full control of your Shopify chargeback management. It investigates and resolves all types of Shopify chargebacks on your behalf to recover lost revenue and provide you with advanced Shopify fraud protection.

Automation is at the core of the Shopify fraud and chargeback protection app by Signifyd, and it all starts at the Shopify order fulfillment stage of the customer’s journey. Shopify order fulfillment data is collected to aggregate evidence packages to issuing banks. Signifyd reviews and automates processes to streamline decision disputes in order to deliver industry-leading revenue recovery performance.

Shopify ecommerce protection

Shopify fraud protection

A Shopify chargeback, also called a payment dispute, is the reversal of the credit card funds used to make a purchase. It occurs when the cardholder questions the transaction and the issuing bank gets involved to resolve the payment dispute.

While the payment card issuer reviews and processes the Shopify chargeback, the disputed funds are held from the business. If the bank decides in favor of the buyer, the funds are returned to the cardholder and the merchant is charged a fee to the merchant services provider to cover the service. If the bank rules in the merchant’s favor, the funds will be sent back to them.

There are several reasons for a Shopify chargeback, including fraud, Item Not Received (INR), item significantly not as described (SNAD), technical issues, etc.

The Shopify chargeback protection app covers ALL types of Shopify chargebacks.

There are several ways you can prevent chargebacks on Shopify, and the Shopify chargeback protection app by Signifyd addresses of all of them by automating manual processes. These include:

  • Investigating and preventing potentially fraudulent orders during the Shopify order fulfillment process.
  • Reviewing policies and providing expert feedback and recommendations based on industry best practices.
  • Collecting and sending Shopify order fulfillment data to issuing banks to help with Shopify chargeback disputes.

There is a specific Shopify chargeback process that merchants, customers, and banks need to follow. Once a purchase is made and the cardholder has a reason to dispute it, they issue a Shopify chargeback. They can do that through their mobile banking app or through a standard claim form for chargebacks, depending on the bank.

The issuing bank then contacts the merchant bank to verify the transaction. The merchant’s bank reviews the dispute, and if the claim is accurate, a Shopify chargeback is issued. If the claim is inaccurate, the disputed funds are returned back to the merchant. That’s why robust Shopify order fulfillment data is important to prevent inaccurate claims.

The Shopify chargeback protection app by Signifyd automatically collects relevant transaction data and sends it to the bank.

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