Ecommerce return analytics for smarter decisions and stronger revenue protection

Return Insights segments your return data by type (acceptable, excessive, fraud, abuse, and other) and cause (e.g. wardrobing, bracketing, product quality, etc.), so you can easily measure and compare the volume, type, and causes of returns over time.

Return Insights also segments your returns data by customer, by product/category, and by location, providing you with ready insights into which customers are profitable or unprofitable and which products or regions have the highest return rates.
Return Insights provides a KPI dashboard showing your total return requests, returned GMV, return rate, repurchase rate, and customer contact rate.

Absolutely. Return Insights automatically categorizes your returns by type, surfacing high-level insights into the underlying reasons for returns. We also segment your return data by product, customer, and geographic location, giving you the flexibility and analysis tools to deeply investigate returns issues and identify the why behind your returns.

Absolutely! You can use product-specific, product category, or geographical segmentation to understand which products, categories, or regions are associated with high return rates and adjust your merchandising or fulfillment strategies accordingly.

Return Insights is designed for both executives and operational teams.

Executives benefit from high-level visibility into returns data and AI-powered anomaly detection that support strategic decision-making, while Return Ops, CX, Product, and Fraud prevention teams can leverage granular insights from segmented returns data to inform specific actions that counteract fraudsters, increase operational efficiency, or improve customer satisfaction.

With Return Insights’ geographic analysis feature, you can drill down to state/regional level returns data and see or download region-specific reports. Our future development roadmap for Return Insights includes supplier performance tracking and omnichannel return visibility.

Yes. You can export data from the Return Insights platform, share it with internal teams, and analyze it using your preferred BI software tools.

Return Insights provides you with insights into your return data that can help you strategically implement policies or reduce returns.

With Return Insights, you can:

• Identify unprofitable customers that engage in fraudulent, abusive, or excessive returns and deny their ability to place orders.
• Identify which products or categories have high return rates and why, then adjust your product and merchandising strategies to reduce returns.
• Identify geographic regions with high return rates, then investigate and remediate the underlying causes of those returns.

Yes. Return Insights allows you to see segmented return data by product or product category, making it easy to determine which products or categories are returned most frequently.

Yes. Return Insights provides a profit-focused breakdown of returns data segmented by customer, so you can see exactly how much money you’re losing because of abuse, fraud, and excessive returns on a per-customer basis.

Return Insights offers proactive AI-powered anomaly detection and delivers insights with actionable recommendations, giving you the guidance you need to reduce returns and improve operational efficiency.

Example recommendations from Return Insights include:

• Adjusting return policies for specific product categories
• Implementing stricter fraud detection thresholds based on customer behavior patterns
• Identifying logistics/supplier issues leading to increased returns
• Adding customers to deny/approve list to allow or prevent future orders

Merchants can add variables to policies with Decision Center integration directly in Return Insights. Changes to return policies must be done manually in the merchant’s return system.