So, yeah, we’re bragging a little, although the truth is, winning the award, presented by the Silicon Valley Business Journal and the San Francisco Business Times, is a team effort that actually extends even beyond Signifyd’s employees.
We are inspired by our customers, thousands of ecommerce companies that embrace innovation in order to provide their customers with the best consumer experience possible. Our customers, along with our deep roster of partners, help power the energy and commitment Signifyers display in solving some of ecommerce’s thorniest problems.
“Of course we’re gratified to be named a great place to work,” Signifyd co-founder and CEO Raj Ramanand said. “On a deeper level, it’s gratifying to know that the people I work with are finding meaning in working with our merchants to help them succeed in a rapidly changing industry.”
Keeping culture intact is a challenge for growth companies
One of the hardest challenges for a growing company is to nurture a meaningful corporate culture as its number of employees expands, sometimes at a dizzying pace. The company mission and values are no longer passed directly from founders to employees. New perspectives and, by necessity, new ways of doing business are introduced along the way.
It’s notable, then, that in the past three years, Signifyd has been named among the Bay Area’s Best Places to Work in three different divisions — “Smallest (25-49)” in 2016, “Small (50-99)” in 2017 and “Midsize (100-249)” in 2018.
“We’ve been thoughtful about our growth,” said Emily Mikailli, Signifyd’s head of human resources. “We’ve kept our mission and values front and center and we’ve been adamant about the need for transparency and open communication from top to bottom and across teams.”
Ramanand and Michael Liberty, veterans of FedEx and PayPal, founded the company in 2011, with the mission of helping online merchants grow without the fear of fraud.
Today the company is the world’s largest provider of guaranteed fraud protection, meaning it relies on big data and machine learning to shift the liability for fraud from online merchants to Signifyd. The company uses algorithms and human intelligence to sift fraudulent online orders from legitimate ones in milliseconds. And it provides a 100 percent financial guarantee for any order it approves that later turns out to be fraudulent.
Transparency helps build a winning culture
The Business Journal and Business Times were impressed by Signifyd’s commitment to manager training, the roundtables held regularly with managers, the monthly all-hands meetings to discuss the company’s trajectory and Signifyd’s use of a goal-setting platform that makes the goals and objectives of the company, every team and every individual visible to every employee.
And, of course, it’s not inconsequential that Signifyd is serious about business, but understands there is more to life and to people. The company offers top-notch benefits, including unlimited personal time off, free lunch, workout facilities and space to engage in low-aerobic games of skill — such as ping pong — that come with the Silicon Valley territory.
Signifyers have long known that they’ve found a great place to work. It’s nice, though, to see that others agree.
Photo by Mike Cassidy
Contact Mike Cassidy at [email protected]; follow him on Twitter at @mkecassidy.