INTELLIGENT RETURNS
Return Fraud and Abuse Prevention
Reduce your return rates, prevent return abuse.
RETURN ABUSE PREVENTION
Return Fraud and Abuse Prevention
Reduce your return rates, prevent return abuse.
Signifyd Intelligent Returns Suite helps merchants deliver exceptional customer experience while reducing excessive return abuse and fraud in the following ways:
Develop a deeper understanding into the scale of your returns with Returns Insights
Centralised dashboard providing insights on fraud, abuse and excessive returns screening the whole customer journey, from account level, to checkout and just return details
Reward your most trusted customers with Instant Refunds
Using aggregated data across our merchant network, Signifyd’s model will score return requests in real time so you can issue refunds to your most trusted customers.
How can the Intelligent Returns Suite help prevent return fraud and abuse
Understanding the scale of your returns
Returns Insights:
By connecting data from your users accounts, checkout, chargebacks and return details, you can use returns insights to:
- Show the scale of and reasons behind your high return rates
- Classify returns into categories such as fraud, abuse, wardrobing, bracketing and other returns related issues
- Using Signifyd’s machine learning to detect patterns and display anomalies through tracking return rates, repurchase rate, contact rate and more
- Measure true customer profitability and create policies that will statistically reduce your fraudulent return rate
Analysing risk of return fraud and abuse
Instant Refunds:
With a simple integration, Instant Refunds is able to
- Provide each return with a risk threshold to be used as a recommendation. Or as an additional service, Signifyd can assume liability if the return is fraudulent despite a low risk score
- Reduce contact rate and reward your trusted customers with an exceptional returns experience while holding riskier consumers to account
Signifyd continuously updates its risk models using aggregated account, checkout, chargeback and return data across its merchant network, enhancing fraud detection accuracy.
Why choose Signifyd’s Intelligent Return Suite
Under EU & UK law, consumers are entitled to cancel and return items for a full refund within 14 days without justification, or within six months when returning "faulty" items. Though these regulations are meant to protect consumers' rights, they have also given rise to sophisticated — even professional — return and refund abuse. This has caused retailers to see a:
Signifyd’s Intelligent Returns Suite can deliver for merchants:
Trusted by the world’s leading brands
“Getting our return policies right is a big priority for us. The cost of a return is enormous, so it’s important that we prevent shoppers from abusing returns. And now, with Signifyd, we are capable of doing that.”
— Sofia Giussani Senior Director of DigitalMarketing & Ecommerce
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