Learn the Basics of Chargebacks. This Signifyd article covers what a chargeback is, what the process looks like, how to manage them and lastly, how to avoid chargebacks and those pesky chargeback fees! Have more questions? Contact us via our support portal.

We have seen orders to legitimate delivery addresses being rerouted to a different address after Guarantee. This is a common scheme by fraudsters requesting that the merchandise be shipped to one address then changing it to another while the merchandise is in transit. Guarantee decisions are made using the information passed from the merchant to…

Guarantee decisions are made using the information passed from the merchant to Signifyd. When Signifyd guarantees an order, the information contained in the platform is binding. If order information is altered or a ship-to/delivery address changes from what Signifyd guaranteed, this new information must be updated using the update delivery form in the Case Console.…

Merchants may wish to cancel a guarantee for any of the below reasons: Your customer cancels the purchase and you issue a refund. You run out of stock of certain products. You cancel the order. You are running test orders. Should you need to cancel a guarantee, you can do so up to 30 days…

Use Signifyd’s Guaranteed Payments for future orders. If we approve an order but you later get a chargeback, we’ll reimburse you the cost of the order. Learn more about Guaranteed Payments. Give the fraudulent order the thumbs down to help prevent future fraud. If you think you have a fraudulent order, let us know about…