FAQs

Answers to the most common questions about the Signifyd platform.

I might have a fraudulent order. What can I do?

Use Signifyd’s Guaranteed Payments for future orders.

If we approve an order but you later get a chargeback, we’ll reimburse you the cost of the order. Learn more about Guaranteed Payments.

Give the fraudulent order the thumbs down to help prevent future fraud.

fraudulentorderthumbsdown_136

If you think you have a fraudulent order, let us know about it by selecting the thumbs down icon. We’ll record the data, marking it as bad and use it for scoring future transactions.

If the fraudster returns to place another order with you, we’ll flag the order on the dashboard. See the sample warning message below.

“Signifyd has seen 1 fraudulent order from xxxxx@gmail, out of 15 total”.

Have more questions? Contact us via our support portal.