Bigcommerce Admins The Signfiyd Bigcommerce app lets you work in your Signifyd account from within your Bigcommerce account. Note only admins can login to Signifyd from the Bigcommerce App section of a Bigcommerce account. Non-admin Bigcommerce Users Non-admin users do not have access to the Apps section so must login to Signifyd via the login…

Signifyd accepts transactions through Shopify, Magento, Bigcommerce and the Signifyd API. The matrix below describes how Signifyd handles old transactions and transactions pulled during the installation-integration process on each platform. When our plugins are installed, we try to upload some older orders to show you how our service works. However, we don’t pull all older…

There are several reasons why you may not be receiving daily email alert notifications. Check the following possible causes. Your email alerts are not enabled. Open the Notifications page in your account to check your current settings. The messages are being routed to your spam or junk folders. Look for email messages being sent from…

Thumbs Up For Good Orders Unselected Selected When a case is flagged as good, our machine learning models will look to see if the case was scored as good by Signifyd too. If your decision matches our decision, then the algorithms will know they are on the right track. However, if we had scored the…

You can find a specific order or orders in two ways, from the search box or using filters. Search Box Use the search box to find cases with specific order data. You can add as many search terms as you like. The queue will only show results that contain all the terms you entered. You…

Transaction Scoring at Signifyd occurs with two goals in mind: Maximize your revenue Keep chargebacks low so that your processor does not shut you down To accomplish these goals, Signifyd builds robust and scalable enterprise systems and processes. These systems use data from a combination of sources such as device fingerprints, ip-geo location, proxies, social…

Using tabs in JSON code will generate a Bad Request JSON error from Signifyd. This can be fixed by not using tabs per the specification OR removing white space before and after tabs. Troubleshooting Copy the JSON code. Run the code through JSON Lint to check for errors . It may not give you a…

API keys are generated when a team is created. See the screenshot below of a sample team’s API key. For privacy, this key is hidden. API keys are made up of a long string of alpha numeric characters. Have more questions? Contact us via our support portal.

The vast majority of orders are reviewed and dispositioned in less than a second. However, sometimes there may be certain factors or flags on an order that require deeper research, and these orders go into our manual review queue for one of our risk analysts to personally investigate. In those instances, it may require additional time…