June 1, 2017
Sourabh Kothari
Sourabh is the Director of Merchant Advocacy at Signifyd, where he brings over 18 years of experience defining, designing and delivering content through stories, events and video.

Signifyd named one of Inc. Magazine’s Best Workplaces for 2017

We’re thrilled to be named one of Inc. magazine’s Best Workplaces for 2017, the publication’s second annual ranking in the fast-growing private company sector. Of the 233 companies listed, we are one of only three security companies to make this year’s list. More than 1,600 com­panies applied – three times as many as last year – and a total of 169,000 workers were included in the survey, making it one of the broadest research studies of its kind. 

While Signifyd offers great benefits and generous perks, we believe our commitment to a larger purpose and our diversity plays a significant role in defining our culture. As the world’s largest provider of Guaranteed Fraud Protection, we’re still one of the only companies (anywhere) to back real-time machine learning capabilities with a financial guarantee. While we absorb risk and effectively shift liability for fraud away from over 5,000 ecommerce merchants, we do so with energy, enthusiasm and even manage to have some fun. Our team balances this tremendous responsibility with the willingness to take risks and find innovative solutions to problems for our customers and partners, and our flat management structure gives every employee the autonomy and transparency they need to make important decisions everyday. We need to move fast to ensure our customers are always protected – even when we get it wrong. This ability to fail, and immediately learn from our failure, has helped us build an amazing team who truly deserve this recognition as one of the best workplaces in 2017.

The 2017 Inc. Best Workplaces Awards assessed applicants on the basis of benefits offered and employees’ responses to a unique, 30-question survey fielded by each of the applying companies. Responses were evaluated by the research team at Quantum Workplace. For its results to qualify, each company had to achieve a statistically significant response rate based on employee count. Survey scores account for employer size to level the playing field between small and large businesses. All companies had to have minimum of 10 employees and to be U.S.-based, privately held, and independent – that is, not subsidiaries or divisions of other companies.

You can see the full list here on Inc.com.


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Signifyd’s Reimbursement Policy

What’s Covered

We cover chargebacks connected with fraud or unauthorized charges, often due to:

  • Stolen account information (account takeover)

  • Stolen financial information

What’s Not Covered

We do not cover chargebacks due to errors made by the merchant, card processor, or shipper, like:

  • Item not received, not as described, or defective/broken

  • Refund not processed

  • Duplicate charges

As long as the chargeback meets the above criteria, we'll cover it and reimburse the full chargeback amount, plus any associated fees.