Case Study

Foreo: Automating fraud review and order management to increase customer experiencedddd

Challenge

Order Automation

Industry

Beauty & Cosmetics

Product

Guaranteed Fraud Protection

Integration

Drupal Commerce

About Foreo

FOREO is the Swedish beauty-tech brand reinventing the industry for the better. They strive to inspire self-confidence and deliver professional-level solutions for all.

Asset 1

Challenge

With its rapid growth FOREO realized it didn’t make sense for its customer care team to screen orders for fraud when the team’s job was to provide professional-level solutions for all.

Solution

FOREO turned to Signifyd’s Guaranteed Fraud Protection, which automated its fraud review and order management, giving agents more time to provide a high-quality customer experience.

Result

With Signifyd, FOREO increased sales while reducing manual review time by 90%, automating its operation in under 24 hours and reducing fulfillment time by 48 hours.